Up & Running Now Onsite Services
Policies, Terms & Conditions
UpandRunningNow.com and any information found on the site are offered for informational purposes only. Up and Running, Inc. is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by UpandRunningNow.com. Up and Running, Inc. is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Up and Running, Inc. is not liable for:
1. a) Products damaged by the shipping company
b) Packages delivered but not received by the customer
Please contact your shipping company for lost and damaged claims.
Copyright © Up and Running, Inc. 2017. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on UpandRunningNow.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Up and Running, Inc.)
We strive to serve each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products, you may return them within 15 days of receipt for an exchange, credit, or refund. Please contact us at 262-569-1787 for personal service. Packages must be returned freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.
While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at 262.569.1787 to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call prior to shipping your items back to us.
Shipping Policy/Delivery of Goods
Products are usually shipped via UPS or Fed Ex unless you request a special shipping method. Please contact us at 262-569-1787 to request special shipping. We are happy to use your shipping account if necessary. Larger equipment (generally over 100lbs) is shipped via a Fed Ex freight truck. You must be able to unload the product yourself via a lift truck or dock. You may also pick up the product at the closest Fed Ex freight terminal. Fed Ex freight can provide lift gate service in most locations but you would be responsible for any extra charges.
How to Report Damaged Goods
Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at 262-569-1787. Please have your order number and contact information when calling. Please note, you must save the carton for UPS inspection.
What Information Do We Collect?
Up and Running, Inc. only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by UpandRunningNow.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
Currency in which transactions on UpandRunningNow.com will be conducted is in United States currency.
Your satisfaction is very important to us. We strive to offer superior quality products, shipped in a timely matter, for an outstanding value. All of our items are brand new, unopened, and in the original packaging. All items are authentic with original manufacturer tags.
- We completely understand that it is difficult to tell how these items will look and feel to you or the person you are purchasing them for. This is true of any on-line or catalog purchase. We highly recommend that our first time customers purchase items in small quantities to ensure they approve of the fit, look and feel of our products.
- Returns: Items will contain a pre paid return slip in the event of damage to the product, the wrong size received from the ordered size, or the wrong product. If the size ordered does not fit the customer or an exchange is requested the customer is responsible for return shipping costs.
We prefer that customers pay for merchandise via MasterCard, Visa, Discover, American Express or Paypal. If you prefer, you can also utilize PayPal On-line Payment Services. For customers who prefer to mail us their order, we accept Cashiers Checks or Money Orders **ONLY**.
- ATTENTION PAYPAL CUSTOMERS: Up and Running, Inc. only ships to PAYPAL *CONFIRMED* addresses. If your address has not been confirmed by PAYPAL, please pay by sending us a cashiers check or money order. Thank you.